HAMPSHIRE Constabulary has received an unprecedented number of 999 and 101 calls over the past month.
This surge has been attributed to the increase in good weather, as well as an increased level of alertness among the public after recent terrorist attacks.
However, increasingly police are finding that people are calling 999 when it’s not an emergency.
In an attempt to help people to understand which number they should call and when, Hampshire Constabulary is going to be releasing information on its social media channels and through the media.
In the meantime, it has released some facts and figures about call numbers.
• 999 calls increased nine per cent in the six months from January-June – from 105,212 in the same time period in 2016 to 114,486. Calls to the 101 non-emergency number increased one per cent from 324,069 to 326,230.
• 999 calls are prioritised over calls to 101 and when there are significant numbers of 999 calls this reduces the capacity of police to answer 101 calls.
• If a life is in danger, a crime is being committed or there’s a risk of injury dial 999 for free.
• Non-emergency 101 calls cost a flat fee of 15p.
• Peak demand times for 101 calls are between 8am-10am and 4pm-8pm. Callers are asked to call back later if lines are busy.
• Police receive lots of calls that don’t require police assistance. so before calling, residents are asked to think whether they could direct their enquiry elsewhere/
• General information can be found at: www.hampshire.police.uk and futher updates on this topic will be released via Hampshire Constabulary’s social media accounts over the next few weeks.